I had purchased this item as a Father's Day gift on June 4th. I was guaranteed delivery by Father's Day (Sunday June 20th). On Saturday when the item had still not arrived, I tried contacting the company. The only way of communication was via email or what's up app. I didn't receive a response until Monday (the day AFTER I was guaranteed to have my item) telling me that it was delivered earlier that day. When I explained my disappointment with the delivery time, I was told it was the fault of the carrier. Period. As a company, when you GUARANTEE delivery and it doesn't arrive when promised, regardless of whose fault it is, you should try to compensate for the inconvenience.
Outside of the customer service, when the product finally arrived the watch box was beautiful! Exactly as described. My boyfriend was very happy with his Father's Day gift, even though he didn't receive it ON Father's Day.